How can we help?
Send your question or describe what happened. The Mizz team will review the request and reply through the provided channel.
Contact the Mizz team
The public support channel is email:
mizz.food+support@ontimestack.com
Human support is available during business hours, according to capacity and the conditions of the contracted service. No fixed response time is published on this page.
What to send
To help us review the issue, include only the necessary information:
- establishment name and the email used to sign in;
- what you tried to do, what you expected, and what appeared;
- approximate date and time and, if useful, a screenshot without sensitive data.
Protect your information
Never send a password, access code, secret key, full card number, or unnecessary document. The team may request additional information to verify identity or locate the request, but it will not ask for your password.
Privacy and conditions
Support messages are used to answer the request, investigate failures, protect the service, and retain the necessary support history.